Who we are

Aramex Global Solutions, AGS, is a joint venture between Aramex and Australia Post|StarTrack International.

AGS brings together the best of both the postal and courier worlds with the most comprehensive suite of B2C cross-border shipping services to power global ecommerce.

With a physical presence in the key ecommerce markets of North America, Europe and UK, Australia and Asia, AGS offers a best-in-class user experience with global coverage at competitive prices.

Our solutions are customer centric, innovative and backed by agile and cutting-edge technology. They are designed to give etailers and retailers alike a competitive advantage in a fast-moving ecommerce environment, with proactive end-to-end visibility, shipping order management and much more.

Together we can open new markets and provide more insight into customer needs and buying habits. Most of all, the team at Aramex Global Solutions are passionate about ecommerce and are driven to deliver an outstanding experience and value to our customers and beyond.

 
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Aramex is a global provider of comprehensive logistics and transportation solutions established in 1982 as an express operator, the company rapidly transformed itself into a global brand recognised for its customised services and innovative multi-product offering. The range of services offered by the company includes international and domestic express delivery, freight forwarding, integrated logistics solutions, consumer retail services and ecommerce solutions.

With key infrastructure in the Middle East, Africa, South East Asia, Indian Subcontinent, North America, and the most recent acquisition of Fastway Australia and New Zealand, the Aramex network encompasses more than 567 offices in 69 countries and employs over 18,000 people.

 
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Australia Post is Australia's leading provider of international and domestic mail and parcel shipping services. With an unrivalled metro, regional and rural delivery network, Australia Post can reliably deliver to and pick up from every Australian, everywhere and every day. In 2012 Australia Post complemented its leading B2C capabilities through the acquisition of StartTrack, Australia's leading B2B player.

After acquiring 100% of StarTrack, Australia Post established the StarTrack International business with a focus on inbound ecommerce to Australia. In its short life, StarTrack International grew quickly having established an enviable reputation as the most reliable international ecommerce solution for etailers selling to Australian consumers wherever they be. In September 2016 StarTrack International was put into a joint venture with Aramex and renamed Aramex Global Solutions.

Our Principles & Core Values
The AGS team is committed to achieving its objectives adhering at all times to the following core values:
 
  • We are customer focused in all what we do without compromising safety.

  • We are agile and act in a timely and anti-bureaucratic manner.

  • We are strong communicators who speak the language of our customers, are succinct and prefer face-to-face; real or virtual.

  • We are team players motivated to achieve our own goals in a collaborative way that drives success.

  • We are innovative and committed to continuously improving solutions and to learning from the best, as well as past experience.

  • We are commercial in all that we do with a focus on cost, value and speed to get things done.

  • We are accountable and honest about our performance and opportunities for improvement or development.

  • We are passionate about the ecommerce market and delivering an outstanding customer experience and we celebrate our customers' successes.

  • We are empowered and operate with a "can do" attitude to achieve our goals and the goals of our customers.

  • We are ethical and compliant with the letter and the spirit of the law and being a good corporate citizen.

 
Our Ambition

At AGS, our ambition is to improve both the shipper and the shopper's experience through innovation and cutting-edge technology, paired with our logistics and ecommerce expertise. We want to deliver a faultless customer experience that in turn generates repeat sales and more customers. We aspire to be your competitive advantage.

Through a superior execution of our ecommerce solutions that promise to deliver, we will grow your business through evolution, innovation and agility, in turner building strong relationships with our clients and becoming recognised as the go-to logistic partner worldwide.

Our Expertise: eCommerce

The team behind AGS are hand-picked industry leading experts from major international players. We have unrivalled capability in successfully coordinating ecommerce orders from the merchant etailer or marketplace, directly to the door of the final consumer along with integrated returns.

We are passionate about ecommerce and delivering an outstanding customer experience where consumers globally have the same online shopping experience no matter their location.

Our Core Market: Australia

The Australian ecommerce landscape is fast-moving and seeing dramatic growth. The consumer relies heavily on imported goods and as the market continues to expand at a rapid pace, plenty of potential opportunities present themselves for cross-border etailers.

The AGS joint venture brings together the best of the postal and courier worlds. The capabilities and reputation of Aramex paired with the regional expertise of Australia Post|StarTrack International means that we can help your business to reliably establish a sales channel to the Australian and New Zealand markets.

Our traditional foundations are the UK, North America and Asia to the door of the Australian consumer but we can also use our broader network to deliver your product to other key markets including North America, Europe and Asia.